Service delivery policy
Purpose: explains how and when Clexen delivers the services it charges for. Clexen sells no goods and ships nothing; its services are delivered online. Parties: Clexen and Partners; it also tells Customers who delivers the Equipment. Acceptance trigger: informational. It is linked in the footer and on the pricing page, and forms part of Document 05.
At a glance
- Clexen does not sell or ship physical goods. Its services are delivered online, across India.
- A Plan paid online is activated automatically as soon as the payment succeeds.
- Equipment is delivered to Site by the Partner, under the Partner's own contract with the Customer. Clexen does not transport, mobilise or deliver Equipment.
1. What Clexen delivers
1.1 To Customers (free). Clexen sends a Customer's Request to matching Partners, collects their Quotes and shows them on the Customer's Request Page. After Choice, Clexen shares the Customer's contact details with the chosen Partner only (Document 03).
1.2 To Partners (paid). For the term of an active Plan, Clexen sends matching Requests to the Partner in the Partner App and by email, lets the Partner quote, and shows the Partner's Quote to the Customer (Documents 04 and 05).
2. When a Plan starts
2.1 Online payment. A Plan paid through the payment link in the Partner App is activated automatically as soon as the payment succeeds. Clexen confirms it on screen and by email.
2.2 Bank transfer. A Plan paid by bank transfer is activated once Clexen's accounts team confirms that the money has reached Clexen's account, normally within 1 Business Day. Send the transfer reference to accounts@clexenrentals.com to speed this up.
2.3 If activation fails. If your payment succeeded but your Plan is not active within 1 Business Day, write to accounts@clexenrentals.com. Clexen will activate the Plan or refund the payment under Document 18.
3. Requests during the Plan
3.1 Clexen sends you every Request that matches your listed Equipment and service area. Clexen cannot promise a number of Requests, or that any Customer will choose your Quote.
3.2 If Clexen sends you no matching Request in any 90 days in a row, it adds 90 days to your Plan, free, once per Plan year (Document 05, section 4).
4. Invoices and receipts
Clexen issues a GST tax invoice for every Plan Fee and Success Fee. It is emailed to your registered email and is always available under Billing in the Partner App. A receipt is issued for every payment.
5. Equipment delivery is the Partner's
The Customer places its own work order with the Partner. The Partner delivers the Equipment to Site, sets the mobilisation and delivery terms in its Quote, and is responsible for transport, permits and timely arrival (Document 06). Clexen is not a party to that delivery and does not charge for it.
6. Service area and contact
Clexen's services are available to businesses across India. For any question about service delivery, write to partner@clexenrentals.com (Partners) or rent@clexenrentals.com (Customers).