Legal documents
Clexen introduces businesses that need equipment to the partners who rent it out. No order or payment between them is made on Clexen: the customer places its own work order with the partner, who invoices and is paid directly.
Definitions and interpretationOne set of definitions used by every Clexen document, so that each term means the same thing everywhere.
Terms of useThe ground rules for using clexenrentals.com.
Customer termsThe terms on which a business uses Clexen to get and compare equipment quotes, and what happens when it chooses one.
Partner agreementThe contract between Clexen and each equipment Partner.
Partner fees, billing and refundsSets out exactly what Partners pay Clexen, when, how it is invoiced, and when money is refunded or credited.
Standard rental conditionsA fair, complete default contract for renting equipment between a Customer and a Partner.
Handover and return recordThe single piece of evidence that settles most disputes about condition, damage, hours, fuel and dates.
Damage, loss and deposit protocolA fair, evidence-based process for claims about loss, theft or damage, and for returning Deposits.
Safety and compliance standardsThe minimum eligibility, documentation and safety standards for using the Platform.
Privacy noticeTells every person whose data Clexen handles exactly what is collected, why, who receives it, how long it is kept, and how to exercise their rights.
Cookie noticeLists every cookie and browser storage item the site uses, and explains the choice visitors have.
Messages and marketing consentSeparates the messages Clexen must send to run a Request, Order or partner account (service messages) from promotional messages, which need opt-in.
Ratings, reviews and content policyKeeps ratings, testimonials, logos and partner listings honest and lawful.
Grievances and disputesOne place explaining how complaints, data requests, content reports and disputes are handled, with the timelines the law sets.
How Clexen worksPlain disclosures of how Clexen makes money, how Requests are matched and Quotes ordered, why Clexen shows no "verified" label, and what information a...
Cancellation and refund policyOne place that explains cancellations and refunds for every payment made to Clexen on clexenrentals.com.
Service delivery policyExplains how and when Clexen delivers the services it charges for.